What are the benefits of registering?

Wellocities free registration allows you to create your own health Journey, track your health progress, gain access to up-to-date health information, useful health tools, and support for your health needs. You'll be able to connect with people like you, post blogs or join forums and learn from the experiences of others.
When you sign in to Wellocities, you can:
• Recommend a doctor or other healthcare professional.
• Store your bookmarks and health history in your journey.
• Share your story with others like you.
• Ask the experts questions.

Can I use the Wellocities website without registering?

Yes. There are certain sections that you can use without registering. You can search most of the health content on conditions and treatments and you can read what other people are saying in the forums and blogs. You can also review ratings of doctors and other health care providers. You'll be prompted to register when you want to save any information about yourself, post to the community, write a review or create your own Journey.

Why is my email address required?

We need your email address so that our staff or the system can communicate with you. We also use this email for identification purposes. For security purposes, only your display name is shared with other users unless you choose to disclose your email address or other identifying information. When you're sent a private message from another Wellocities' user, we'll forward it to your email address so that your email address remains private.

What is a Journey?

When you or a loved one is diagnosed with a condition, a whole new life Journey begins. Sometimes these new Journeys involve keeping track of many new things such as blood sugar, blood pressure, medications, appointments, exercise routines etc. Wellocities has created unique tools to help you log and track various health conditions and the results can all be stored in you Journey. But tools aren’t the only thing you might need. You could start new activities (maybe a new diet or new exercise routines) and you may also want to read about different things you can do to make yourself feel better. All these 'events' can be stored in your Journey. Over time, you’ll see your progress and the trends or decision points that impact you the most. Journeys can also be shared with others on similar health paths. Learn from others what's working for them and share with others what's working for you. That's the power of the community.

How do I determine the specialty of a doctor?

Wellocities uses three different classifications when categorizing doctors. The classifications are:
Speciality - Field of medicine certified by the Royal College of Physicians and Surgeons following completion of a residency program. Residency programs are entered after successful completion of the M.D. degree.
Subspecialty - A narrower field of medicine practiced by a certified specialtist. Subspecialty designation is granted by examination upon completion of an accredited training program.
Medical Interest - Field of medicine pertaining to General Practitioners who have extensive experience in that area. Medical interests are not certified by any degree/diploma.

How do I subscribe to a tool to fill my Journey?

Click on the Tools tab in the top navigation bar. This link will bring you to your Personal Profile Tool.
In your personal profile, there are a variety of tools available to you. Select the tool you wish to use that will update your Journey.

What is a display name?

A display name is shown on Wellocities and is the name by which other members will see you. This name is displayed on your community profile, blog, or personal Journey and with any postings you make in forums. Other members will not know your real name unless you give it to them.

Why is my birth date used on the site?

Wellocities is designed to provide you with the most relevant information to better manage your health. By providing your birth date we can recommend relevant Journeys based on the experiences of similar users. Although we ask you for this information, this information is not mandatory.

Why should I enter my information on the Wellocities website?

The more information you enter about yourself, the more relevant the content and services we deliver to you. Entering information about yourself such as postal code and doctor's name helps us provide you with more tailored experience. Providing your postal code can help us to auto-fill forms so that you don’t have to type the same information repeatedly.

Why am I being asked about my Interest?

By entering your interest, Wellocities is able to deliver information that is relevant to your needs. For example, if you are interested in Diabetes, we can share information with you that is specific to Diabetes.

I registered but can't sign in. What could be the problem?

If you can't sign into www.Wellocities.com [1], it's possible that you entered the wrong password. If you get the message “Sorry, unrecognized username or password.” Click on the link “Have you forgotten your password?” and enter the email address you used when you first registered. We will reset your password and send the new password to your email account.

What are Wellocities Terms and Conditions?

This is the agreement you enter into with Wellocities when you use the site. It explains to you what you can expect from us and what we expect from you. Wellocities Terms and Conditions [1]

Why was my account suspended?

Your account may have been suspended if you entered an invalid password at least 3 times within 15 minutes when you logged in or if you violated Wellocities' posting guidelines or Terms and Conditions. Contact customerservice@wellocities.com [2] to get more information.

How can I unsuspend my account?

If your account has been suspended you need to contact customer support via email to customerservice@wellocities.com [3].

What things can I do in the My Account area?

My Account lets you:
• change the email address on your Wellocities account
• change your Wellocities display name
• change your password
• upload your picture
• modify your news selections?

If my e-mail address changes, how do I update my Wellocities account to reflect the new one?

Go to My Account > Edit> Account Settings to change your email address.

Can I change my Wellocities display name?

Yes. Go to My Account > Edit> Account Settings to change your display name.

How do I change my password on my Wellocities account?

Go to My Account > Edit> Account Settings to change your password. You must enter your existing password in order to create a new one.

Will I lose information I have saved on Wellocities when I cancel my account?

If you ask us to cancel your account, we'll send you an email that you must reply to before we cancel your account. In this email, we recommend you sign into your account and print or copy any important personal health information before canceling. After we cancel your account, you won't be able to sign in again to access your information. We do not keep copies of records that have been deleted from our system.